2nd Shift Customer Service Representative

Position: 2nd Shift Customer Service Representative
Schedule: - Monday–Thursday: 3:30 PM – 12:00 AM
- Friday: 2:30 PM – 11:00 PM
Pay: $20-$21/hr
Employment Type: Contract to Hire
Location: Beloit, WI

This role manages freight orders from start to finish, including scheduling and monitoring delivery appointments and tendering loads to carriers. It involves coordinating with internal teams and external supply chain partners to resolve PO due date conflicts and delivery exceptions. The position is responsible for maintaining accurate order and load status within TMS systems, investigating and reporting overages, shortages, or damage, and tracking customer KPIs. Timely and professional responses to customer inquiries are also a key part of this role.
 

General Accountabilities:

• Schedule and track delivery appointments

• Resolve customer issues and conflicts

• Maintain accurate load and order status in TMS systems

• Manage claims and investigate delivery exceptions

• Respond promptly to customer inquiries

• Maintain and monitor customer KPI scorecards

• Perform other duties as assigned by management

Required Skills:

• Positive attitude and professional demeanor

• Strong communication skills

• Excellent problem-solving and decision-making abilities

• Attention to detail and strong organizational skills

• Ability to follow instructions closely

• Ability to work effectively in a fast-paced team environment

Prerequisites:

• Proficient in Microsoft Office and other computer applications

• Strong phone etiquette and communication skills

• Previous customer service experience is a plus
  
  To be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to msosnowska@gotrova.com with your resume, the position you are applying for, and a brief introduction.
  
  When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you!
  
  
  About Trova Advisory Group
  Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
  
  Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
  
  We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.
  
  Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.
  
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