2nd Shift Customer Service Representative (CSR)

Job Title: Customer Service Representative (CSR)
Company: Midway Staffing
Location: Wind Gap, PA
Pay Rate: $18.50 per hour – Paid Weekly

Shift & Training Schedule (Required)

• Training: January 26–30 | 11:30 AM – 8:00 PM

• Regular Shift: 2nd Shift | 3:30 PM – 12:00 AM

• Regular Shift Start Date: February 2

Position Overview

Midway Staffing is seeking a highly motivated Customer Service Representative (CSR) to support warehouse operations. This role requires strong computer skills, the ability to work independently, and effective collaboration with warehouse and office teams.

Key Responsibilities

• Respond to internal and external inquiries via email, PC, and possibly phone

• Create and manage service tickets/work orders

• Coordinate with warehouse staff to resolve order, shipment, and inventory issues

• Track and update customer and order data in system platforms

• Maintain accurate documentation and records

• Assist with reporting and administrative tasks as needed

Qualifications

• Strong computer skills (Excel, email systems, ticketing platforms)

• Fast learner with strong problem-solving skills

• Dependable and self-motivated

• Excellent written and verbal communication skills

• Strong attention to detail and organization

• Previous warehouse or logistics experience preferred
  
  #ZR