Customer Service Representative

Department: Clerical
FLSA Status: Non-Exempt
Employment Type: Full-Time
Reports To: Office Manager
Pay Rate: $19.00/hour
Schedule: 3:30 PM – 12:00 AM, Monday–Friday (Some Saturdays required)

Position Summary

We are seeking an energetic and reliable Customer Service Representative (CSR) to join our busy warehousing operation. This role works closely with warehouse clerical staff and the corporate team to process and manage client invoices while providing exceptional customer service. The CSR is responsible for reviewing invoices for accuracy, maintaining active client files, generating aging receivable reports, and supporting daily operational needs.

Duties and Responsibilities

Production & Scheduling Support:

• Monitor product inventory levels

• Track load progress and identify factors impacting schedules

• Enter daily data and compile time-sensitive reports

• Check drivers in and out and print Bills of Lading (BOLs) and outbound documentation

• Obtain shipper release numbers, destination details, and trailer numbers

• Assign dock doors to drivers

Customer Service & Administrative Support:

• Manage customer order processing, inventory control, and material handling functions

• Answer phones and manage correspondence (emails, letters, packages)

• Assist with customer inquiries and problem resolution

• Prepare customer delivery and performance reports by collecting, analyzing, and summarizing data

• Proactively communicate trends and updates to customers

Vendor & Relationship Management:

• Develop and maintain effective working relationships with suppliers and service providers

• Support cost, quality, and delivery targets

Job Requirements

Education & Experience:

• High school diploma or GED required

• Minimum of 2 years of customer service experience

• Working knowledge of Microsoft Office

• Strong computer and data entry skills

• Experience with Office 365 and AS400 is a plus

Essential Qualifications:

• Strong communication skills and attention to detail

• Ability to work effectively with all levels of the organization

• Customer-focused mindset with the ability to meet deadlines

• Positive, proactive, and motivated attitude

• Commitment to continuous improvement

• Ability to adapt in a fast-paced environment

• Strong problem-solving skills; anticipates challenges and responds resourcefully

Language Skills:

• English proficiency (read, write, speak) required

• Spanish preferred (required in some locations)

Physical Demands:

• Ability to talk and hear regularly

• May be required to stand, walk, sit, reach, stoop, kneel, or crouch

• Vision requirements include close range, distance, color, peripheral, and depth perception

• Must be able to lift up to 25 pounds with or without reasonable accommodation

Work Environment:

• Standard office environment

• Regular use of computers, phones, copiers, and other office equipment
  
  #ZR