Vehicle Operations Logistics Specialist

Pay Rate - $21.54

Position Summary

The Vehicle Operations Logistics Specialist facilitates and manages the transportation process of customer vehicles within an assigned region. This role ensures accurate coordination between pickup locations, carriers, clients, and internal teams while maintaining strong margin awareness and service excellence.

Key Responsibilities

• Make real-time outbound calls (recorded line) to verify vehicle status with pickup sites

• Monitor and correct master data files for location errors

• Manage multiple location email inboxes and collaborate on regional communications

• Request Hold Harmless agreements and releases

• Process fees and post assessorial charges

• Enter manual orders and process AS400 system orders

• Investigate carrier VIN kickbacks and coordinate re-dispatch

• Manage escalated Client Success VINs with peers and agents

• Monitor transportation holds and verification delays

• Negotiate dispatch with strong sales tactics to increase margin

• Update AutoIMS for transport delay holds, cancellations, and ETA changes

• Follow up daily with carriers on multiple VINs

• Hold carriers accountable to agreed transportation plans

• Create and manage vendor corrective action plans

• Monitor and correct order entry failures throughout the day

• Track margin performance relative to position requirements

• Build relationships with Manheim Auction commercial teams and management

• Analyze client and vendor performance metrics

• Compile transportation data and generate performance reports for leadership and executives

• Perform additional duties as assigned

Required Qualifications

• 1–3 years of administrative experience (automotive industry preferred)

• Working knowledge of Microsoft Excel, Outlook, and Word

• Ability to work independently within a matrix environment

• Excellent customer service and multitasking skills

• High attention to detail and accurate data entry skills

• Strong written and verbal communication skills

• Ability to work with urgency in a fast-paced, dynamic environment

• High School Diploma or equivalent

• Valid Driver’s License

• Ability to pass background check and drug test

Preferred Qualifications

• Some college education

• 1+ year of experience in transportation or automotive auction environment

  • 1+ year of experience in sales or call center environment
    
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