Arbitrator I

We’re seeking a dependable and detail-oriented Arbitrator I to support vehicle dispute resolution operations in Matteson. This role is responsible for reviewing customer complaints and mechanic reports, inspecting vehicles to assess condition and necessary repairs, and facilitating fair, timely resolutions between buyers and sellers in accordance with company and regulatory guidelines.

Location: Matteson, IL

Shift: In Office 9AM-5PM & Remote Friday’s 9AM-5PM

Pay Rate: Starting at $19/hour (BOE)

Key Responsibilities:

• Review customer complaints and mechanic reports regarding vehicle condition.

• Inspect vehicles to determine the extent of repairs, authorize second opinions when necessary, and document findings.

• Advise customers on Auction policies and the arbitration process; mediate disputes and negotiate repair costs or pricing adjustments to reach mutually acceptable solutions while working to keep vehicles sold.

• Resolve after-sale issues including title discrepancies, mileage concerns, frame damage, and related matters.

• Maintain accurate and organized files for each arbitration case; collaborate with sales personnel regarding vehicle sale details.

• Serve as a liaison with federal and state authorities on matters such as odometer rollbacks and salvage vehicles.

• Promote Auction services, including post-sale inspections (PSI), to support customer satisfaction and retention.

• Review and evaluate claims to ensure compliance with National Arbitration policies and account-specific guidelines; make or advise on financial decisions related to arbitrations

• Partner with internal departments during fact-finding and investigative phases of complaints.

• Screen and process qualified vehicles for post-sale inspections and inform buyers and sellers about timelines, costs, and procedures.

Requirements:

• High School Diploma or equivalent required.

• 3–5 years of automotive, mechanical, or body shop experience, including complaint documentation and resolution preferred.

• Strong verbal and written communication skills with solid organizational abilities.

• Effective report writing and composition skills preferred.

• Working knowledge of federal and state laws related to vehicle arbitration.

Ready to Apply?

Click Apply or fill out our contact sheet here!

What We Offer

Midway Staffing offers a comprehensive benefits package offering Medical, Dental, Vision and Life/AD&D benefit options to all eligible employees. 

About Midway Staffing

Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2024, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members.

Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. 

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at HR@midwaystaffing.com Include the nature of your request and your contact information, and we will be happy to assist you.

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