Administrative Support

Administrative Support 

Location: Hudson, MA
Schedule: Monday – Friday, 8:30 AM start
Pay: $18.10 per hour

Position Summary

We are seeking a reliable and detail-oriented Administrative Support I professional to provide office and operational support within a fast-paced Final Mile environment. This role requires strong communication skills, organization, and the ability to multitask while maintaining a high level of customer service and professionalism.

Key Responsibilities

• Assemble and audit route paperwork for next-day deliveries

• Answer inbound phone calls from customers and delivery teams

• Handle customer concerns and resolve issues professionally

• Contact vendors regarding inbound damage or replacement orders

• Respond to emails promptly and address pending orders

• Process daily working orders and provide status updates to Logistics Coordinators

• Monitor delivery routes throughout the shift and assist delivery/installation teams remotely

• Call drivers hourly to address route issues as needed

• Contact customers to obtain feedback on delivery experience

• Assist with completion of POD packets and submit requested EPODs

• Prepare and process freight shipments and returns to vendors (RTVs)

• Print pull sheets and mark daily live warehouse activity

• Update inventory daily, weekly, and monthly as required

• Accurately update orders for billing

• Complete nightly closing reports

• File and maintain documentation accurately

• Assist with daily warehouse functions as needed

• Operate clamp/fork truck (must be certified)

• Perform other duties as assigned

Qualifications

• High school diploma or equivalent (post-secondary education a plus)

• Proficient in Microsoft Office (Word, Excel, etc.)

• Prior customer service experience preferred

• Strong written and verbal communication skills

• Detail-oriented with strong organizational and time management skills

• Ability to multitask in a fast-paced office environment

• Must be able to work evenings and Saturdays if business needs require

• Must pass pre-employment background check

• Accountable, dependable, and able to work independently

• Maintain a professional and safe work environment
  
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