Customer Service Representative

Customer Service Representative (On-Site) — Aurora, IL

• SAP Software background is a must
• Pay Rate: $24.00 - $27.00 per hour
• Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Work Arrangement: On-site, with a remote work option on Fridays onl
• Employment Type: Contract / Temporary Position

Be the go-to person who keeps orders moving and customers informed. In this role, you’ll connect customers, internal teams, and logistics partners to help ensure timely, accurate fulfillment—and step in quickly when something needs to be fixed.

Overview

Customer Service Representative to support supply chain operations by serving as the primary communication link between customers, internal departments, and logistics partners. You’ll coordinate order updates, track shipments, resolve service issues, and help maintain a high standard of customer satisfaction in a fast-paced environment.

Key Responsibilities

• Serve as the main point of contact for customers regarding order status, shipment tracking, delivery updates, and general inquiries
• Coordinate with warehouse, transportation, and procurement teams to support on-time delivery and accurate fulfillment
• Handle customer complaints, returns, and service issues with urgency and professionalism
• Enter, manage, and update orders in the system (ERP/WMS) with a strong focus on accuracy and timeliness
• Monitor shipments and proactively communicate delays or disruptions
• Maintain detailed documentation of customer interactions, transactions, complaints, and resolutions in a CRM
• Identify recurring issues and process inefficiencies, escalating as needed to support continuous improvement
• Follow company policies related to shipping, returns, and customer credits

Must-Have Qualifications

• SAP Experience 
• High school diploma or equivalent
• 5+ years of customer service experience in a logistics or manufacturing environment
• Strong communication and interpersonal skills
• Strong problem-solving and multitasking skills
• Ability to remain calm and professional in a fast-paced or high-pressure environment
• Proficiency in Microsoft Office, especially Excel

Nice-to-Have

• Associate’s or bachelor’s degree in business or a related field
• Familiarity with Salesforce
• Experience with CRM software

Bring your customer-first mindset and attention to detail—apply today to get started.

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

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